Send Your Device to Us

Obtain a free quote by completing an online quotation form. You will automatically get a ticket reference number emailed to you. Shortly after, the ticket will be updated with a quote (you’ll receive it via email)

WALK IN
If you are local to the Ware area in Herts, pop in with your device and see us, Monday – Friday 9.30am – 5.30pm and Saturdays 10.00am – 4.00pm.
Click here for our address and contact details

MAIL IN
If you are sending your repair to us then please continue to step 3.

If there is anything you are unsure about, please contact us for help.

If applicable, remove sim cards, media & any other accessories – Please send your device with its battery. If you are experiencing charging issues or your device is dead, please send your charger also. For Laptops, include a power supply.

Package your device securely along with a note of the ticket reference number (given to you with the quote) and your contact details.

Send using a secure service of your choice. If using Royal Mail, we recommend special delivery.

Send to:
Tech 2 Group Limited
14 Baldock Street
Ware
Herts, SG12 9DZ

On arrival your phone will be booked in and assigned to an engineer.

We aim to turn around repairs as quickly as possible. Many repairs are completed on the day we receive the item. Some repairs do take a little longer but are normally completed within a few days depending on diagnosis, part availability and a successful quality control process. There is still no additional charge for this but please be patient while we complete your repair.

If for any reason the repair will cost more than the quote, we will contact you first, we never carry out repairs that have exceeded the original quote without your consent. If unsuccessful, there will be no charge for the time spent attempting the repair, as we operate a strict ‘no fix, no fee policy’ on repairs that have been collected from the repair centre, however, return postage and packaging will be applied if you require your device returned, alternatively, leave it with us & we will dispose & recycle the device for you.

*The return fee is the current applicable cost of the Royal Mail Special Delivery service. Some items may cost more depending on the size/weight/ Please contact us for details.

When your repair is complete and has passed quality control, we will contact you to arrange payment and your device will be sent to dispatch, securely packaged up and sent back to you.